Refund Policy

1. Overview

This Refund Policy applies to purchases associated with NoorParty, including subscriptions, virtual items, and other paid features. The payment platform that processed your transaction generally controls refund eligibility and processing.

This Policy does not limit any mandatory consumer rights available under the laws of your country or region.

2. Purchases through Apple

Apple processes purchases made through the App Store and makes refund decisions under its own policies. NoorParty cannot directly issue or approve a refund for an Apple-processed transaction.

To request a refund from Apple:

1. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
2. Select “Request a refund,” choose the applicable reason, and select the NoorParty transaction.
3. Submit the request to Apple for review.

You may also contact Apple Support. Apple's eligibility rules, review process, and processing times apply.

3. Purchases through Google Play

Google processes purchases made through Google Play. Refund eligibility depends on Google Play policies, the type of purchase, the time since purchase, and applicable law.

To request a refund, open your Google Play order history or visit Google Play refund support, select the NoorParty transaction, and follow Google's instructions. If Google directs you to the app developer, contact us with the order number shown on your receipt. Do not send payment-card information.

4. Subscription cancellation

Canceling a subscription stops future renewals but does not automatically refund the current billing period. Unless the applicable platform or law provides otherwise, you can continue using subscription benefits until the end of the paid period.

Apple subscription

Open device Settings, tap your name, choose Subscriptions, select NoorParty, and follow the cancellation instructions.

Google Play subscription

Open Google Play, go to Payments & subscriptions, choose Subscriptions, select NoorParty, and follow the cancellation instructions.

5. Virtual items and consumed benefits

Virtual currency, gifts, and other digital items have no cash value outside NoorParty and are licensed rather than sold. Except where required by law or the payment platform's rules, purchases are generally final after virtual items have been used, consumed, transferred, or sent to another user.

Removing content, suspending an account for a rules violation, or choosing not to use an available feature does not automatically create a right to a refund, except where required by law.

6. Duplicate, unauthorized, or incorrect purchases

If you see a duplicate charge, did not authorize a purchase, did not receive a purchased item, or believe a transaction is incorrect:

• check the receipt to confirm whether Apple, Google Play, or another provider processed it;
• secure the relevant store account and review its purchase and family-sharing settings;
• contact the payment platform promptly for unauthorized transactions; and
• contact NoorParty Support with your NoorParty user ID, transaction date, item, amount, and store order number.

Never send us your password, complete payment-card number, bank credentials, or authentication codes.

7. Purchases processed directly by NoorParty

If a receipt identifies NoorParty rather than Apple or Google as the merchant, email us with the receipt and reason for your request. We will review eligibility under the terms presented at purchase, applicable law, whether the benefit was delivered or consumed, and any evidence of fraud or abuse. Approved refunds are returned to the original payment method where possible; financial institutions may require additional processing time.

8. Changes to this Policy

We may update this Policy to reflect changes in payment methods, platform rules, law, or the Services. The updated version will be posted with a new effective date.

9. Contact